Terms of use

1. Purpose and Scope of Application

These Terms set forth the terms of use for the website operated by ARTPIE Co., Ltd., project inquiries, partner registration, performance recruitment applications, space information, and ARTPIE Livehouse performance booking services.

2. Formation of a Booking

For free performances, a booking is formed when a booking number is issued; for paid performances, a booking is formed when both payment approval by the payment processor and issuance of a booking number are completed. While payment is in progress, seats may be held temporarily only for the designated period.

3. Prices·Seats·Performance Information

The performance date and time, seat layout, sale price, and admission information are displayed on each performance’s booking screen. If details change due to the organizer’s circumstances or for safety reasons, the booker will be notified through the registered contact information.

4. Space Rental Cancellation·Refunds

The criteria below summarize the current refund policy for ARTPIE spaces posted on SpaceCloud. When making an actual reservation, please also check the conditions displayed on the payment screen.

ARTPIE Studio

• Full refund if within 2 hours after payment and before use
• Full refund for cancellation from 8 days before use through 3 days before use
• 70% of the payment amount refunded for cancellation 2 days before use
• No refund for cancellation 1 day before use or on the day of use

Check studio booking·refund criteria ↗

ARTPIE Livehouse

• For a regular booking, full refund if within 2 hours after payment and before use
• Refunds of 100% 8 days before use, 90% 7 days before, 70% 6–5 days before, 50% 4–3 days before, 30% 2 days before, and 10% 1 day before
• No refund for cancellation on the day of use
• NOW bookings may be canceled until 30 minutes before the start of use in accordance with the host’s refund policy
• Requests to change a reservation must be made no later than 3 days before use.

Check ARTPIE Livehouse reservation and refund policies ↗

If applicable laws or individual terms on the payment screen are more favorable to the consumer than the standards above or must take precedence, those applicable laws or terms will apply.

5. Performance Ticket Cancellations and Refunds

The cancellation period, refund amount, and fees for performance tickets are governed primarily by the performance-specific rules displayed on each performance booking screen or in separate notices. If no separate rules are displayed, customers may request cancellation using the contact information below, and the Company will inform them whether cancellation is possible and of the applicable amount in accordance with applicable laws and the payment processor’s handling standards. Fixed blanket deadlines or fees will not be applied arbitrarily without notice for the relevant performance.

6. Performance Cancellations and Changes

If a performance is cancelled or important details change, the company will notify ticket holders and explain the necessary procedures, such as payment cancellation or an alternative date.

7. User Obligations

Users must enter accurate purchaser information and contact details and must not use another person’s payment method or reservation number without authorization. They must follow on-site safety rules and the legitimate instructions of operators.

8. Personal Information

The collection, use and retention of personal data are governed by our Privacy policy.

9. Inquiries

Inquiries regarding reservations, cancellations, refunds, and use of the service: 070-7585-6123 / 010-5843-1809 · official@artpie.seoul.kr